shipping policy
Shipping Policy
Last updated: 01/09/2015
Thank you for shopping with Lumiluxe. Below you’ll find details on our shipping process, timeframes, and expectations.
1. Processing Time All orders are processed within [1–3 business days]. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. If there’s a significant delay, we will contact you by email.
2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: [5–10 business days]
- Expedited Shipping (if offered): [2–5 business days]
Note: Delivery times may vary depending on your location and shipping method.
3. International Shipping
We currently [do / do not] offer international shipping.
If international shipping is available: Customers are responsible for any customs and import duties that may apply. We are not responsible for delays due to customs.
4. Order Tracking Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for the tracking link to become active.
5. Lost or Damaged Packages We are not responsible for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.
Make sure to save all packaging materials and damaged items before filing a claim.
6. Incorrect Shipping Information Please double-check your shipping address before placing your order. We are not responsible for orders sent to the wrong address due to customer error.
7. Contact Us
If you have any questions about your shipment, contact us at:
Email: info@lumiluxeco.com
Website: Lumiluxeco.com