FAQ
💖 Frequently Asked Questions
📍 Where do you ship from?
We ship from trusted beauty warehouses in the USA, Europe, and Asia, depending on availability and your location.
⏳ How long does shipping take?
USA: 5–12 business days
International: 7–21 business days. You’ll get a tracking email once your order ships.
International: 7–21 business days. You’ll get a tracking email once your order ships.
💅 Do you offer free shipping?
Yes! Free standard shipping is available for all orders over $50.
📦 How can I track my order?
After your order ships, you’ll receive a tracking number via email. You can also visit our Order Tracking page.
🧖♀️ Can I change or cancel my order?
Yes — but only within 12 hours of placing the order. After that, we begin processing and cannot guarantee changes.
🔁 What’s your return policy?
Returns are accepted within 30 days of delivery. Items must be unused, unopened, and in original packaging.
💔 My item arrived damaged — what should I do?
We’re so sorry! Send us a clear photo at support@yourstore.com and we’ll send you a replacement or refund.
🌎 Do you ship internationally?
Yes! We offer worldwide shipping. Times may vary by location.
🔐 Is my payment secure?
Absolutely. All payments are encrypted and secured via Shopify Pay, PayPal, and Stripe.
💌 Still have questions?
We're always here to help! Reach out at support@yourstore.com or use the live chat.